Improve Physician Patient Satisfaction Scores with Free Tool

September 24th, 2015


 Boost HCAHPS scores with a Physician/Provider Self-Administered Indicator Tool

 Dissatisfied with your patient experience scores?  We’ve been using a quick, effective tool to support physician-patient/family interactions. Providers use these indicators to identify their own beneficial (or detrimental) behaviors, using a coaching approach that encourages enduring change.

The recent IOM Report “Improving Diagnosis in Health Care” recommends cultivating communication and teamwork to minimize diagnostic inaccuracy. Being perceived by a patient as a safe empathetic care provider means that we have a much better chance of truly “knowing” our patient–and therefore less likely to miss the mark in treatment.  But many healthcare professionals remain unaware of patient connection best practices.

Using our complimentary tool, paired with a conversation with an outside expert, allows each individual to identify what routine communication alterations could improve their HCAHPS scores related to the questions

  •  How often did doctors treat you with courtesy and respect?
  • How often did doctors listen carefully to you?
  • How often did doctors explain things in a way you could understand?

Implementations Steps:

Download this free tool that’s based on experience working with 175 client organizations, boards, and executive teams and a panel of healthcare administration experts.

  1. Schedule a ½ hour webinar or live conference with Ruth Hansten (your outside expert) with your medical staff, Board, and/or quality committee.
  •  The webinar explains the research behind provider/patient relationships, neurobiology, and correlation with outcomes, such as patient compliance, to help convince skeptics of the impact of bedside/eye level interactions.  (Using an outside expert to explain the science behind the tool will decrease provider eye rolling and boost compliance.)
  • Email us at or telephone us at 360.437.8060 to schedule your webinar at special fall rates.

3.  Use the tool to follow up in tracking provider scores as each physician/provider self-assesses, self-corrects, and then measures improved results.

4.  Ask us to coach providers or executives through short term or longer term coaching engagements (contact

Physician_Provider Indicator Tool 3

“Ruth in the Room” Conference Call Open Dialogue December 10th

December 2nd, 2014


Ruth’s Back in the RoomRuth at Poster Session at AONE

Wednesday December 10, 2014

 By popular request, we have scheduled the next “Ruth in the Room” conference call forWednesday December 10th 2014, at 0900 Pacific, 10AM Mountain, 11 AM Central, 1200 Noon Eastern time zone.

 Please phone 712-775-7100, Access Code 515577# to join our conversation.

During the conference call, Ruth will discuss what she has learned working with nurses nationally over the last few months and open the conversation for dialogue and questions.

If you would like Ruth to address your specific healthcare delivery questions/concerns during the session, please send them in advance to Ruth Hansten via Ruth’s Email

The program will be recorded and made available for all those who would like to listen later.

We hope you can join us!

Bring your Coffee or Lunch to our Complimentary Dialogue

Below are a few questions Ruth has fielded in the last few months.

ruth teaching 004


Making Assignments: What’s wrong with having UAPs such as MAs or NACs reporting to multiple RNs?


Reporting Procedures: Why shouldn’t the NAs give report to each other solely, sift after shift, without involving the RNs?


Nursing Leadership at the Point of Care:

Why should I be held accountable for team members’ practice? Asking someone to help just takes too much time, I should just do it all myself.


Leaders as Coaches: How can I coach a team toward more accountability and connect them with outcomes? 




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