Improve Physician Patient Satisfaction Scores with Free Tool

September 24th, 2015


 Boost HCAHPS scores with a Physician/Provider Self-Administered Indicator Tool

 Dissatisfied with your patient experience scores?  We’ve been using a quick, effective tool to support physician-patient/family interactions. Providers use these indicators to identify their own beneficial (or detrimental) behaviors, using a coaching approach that encourages enduring change.

The recent IOM Report “Improving Diagnosis in Health Care” recommends cultivating communication and teamwork to minimize diagnostic inaccuracy. Being perceived by a patient as a safe empathetic care provider means that we have a much better chance of truly “knowing” our patient–and therefore less likely to miss the mark in treatment.  But many healthcare professionals remain unaware of patient connection best practices.

Using our complimentary tool, paired with a conversation with an outside expert, allows each individual to identify what routine communication alterations could improve their HCAHPS scores related to the questions

  •  How often did doctors treat you with courtesy and respect?
  • How often did doctors listen carefully to you?
  • How often did doctors explain things in a way you could understand?

Implementations Steps:

Download this free tool that’s based on experience working with 175 client organizations, boards, and executive teams and a panel of healthcare administration experts.

  1. Schedule a ½ hour webinar or live conference with Ruth Hansten (your outside expert) with your medical staff, Board, and/or quality committee.
  •  The webinar explains the research behind provider/patient relationships, neurobiology, and correlation with outcomes, such as patient compliance, to help convince skeptics of the impact of bedside/eye level interactions.  (Using an outside expert to explain the science behind the tool will decrease provider eye rolling and boost compliance.)
  • Email us at or telephone us at 360.437.8060 to schedule your webinar at special fall rates.

3.  Use the tool to follow up in tracking provider scores as each physician/provider self-assesses, self-corrects, and then measures improved results.

4.  Ask us to coach providers or executives through short term or longer term coaching engagements (contact

Physician_Provider Indicator Tool 3

“Ruth in the Room” Conference Call Open Dialogue December 10th

December 2nd, 2014


Ruth’s Back in the RoomRuth at Poster Session at AONE

Wednesday December 10, 2014

 By popular request, we have scheduled the next “Ruth in the Room” conference call forWednesday December 10th 2014, at 0900 Pacific, 10AM Mountain, 11 AM Central, 1200 Noon Eastern time zone.

 Please phone 712-775-7100, Access Code 515577# to join our conversation.

During the conference call, Ruth will discuss what she has learned working with nurses nationally over the last few months and open the conversation for dialogue and questions.

If you would like Ruth to address your specific healthcare delivery questions/concerns during the session, please send them in advance to Ruth Hansten via Ruth’s Email

The program will be recorded and made available for all those who would like to listen later.

We hope you can join us!

Bring your Coffee or Lunch to our Complimentary Dialogue

Below are a few questions Ruth has fielded in the last few months.

ruth teaching 004


Making Assignments: What’s wrong with having UAPs such as MAs or NACs reporting to multiple RNs?


Reporting Procedures: Why shouldn’t the NAs give report to each other solely, sift after shift, without involving the RNs?


Nursing Leadership at the Point of Care:

Why should I be held accountable for team members’ practice? Asking someone to help just takes too much time, I should just do it all myself.


Leaders as Coaches: How can I coach a team toward more accountability and connect them with outcomes? 



Family is certainly one of considerations to hot Mongolian girls

February 16th, 2020

Family is certainly one of considerations to hot Mongolian girls

Family may be the value that is primary of from Mongolia. So we have been speaking not merely about mom, dad, and siblings but additionally about uncles and aunts, remote family members, partners of remote family members, etc. Family seminars tend to be huge: around 100-150 people gather to celebrate an unique event and talk about all of the news this is certainly latest. They understand how essential family members actually is if you review wish to begin a delighted family, locate a Mongol woman.

Mongol girls talk English

Mongolian tradition that is dating its very own unique traits, though the very good news for every and each man searching for a bride in this country is that an abundance of Mongolian girls talk English. Read the rest of this entry »

February 16th, 2020

Why Sylvia Plath’s ‘The Bell Jar’ Is Still Relevant 50 Years Later, Especially For Millennials

Esther Greenwood is sensible, beautiful, enormously talented, and profitable, but slowly going beneath—perhaps for the last time. I instructed my GR pal Ann that I meant to learn this since age 16. All the ladies I had crushes on at the time were studying this ebook with their pencil skirts and Smiths Tshirts. To complicate the matters extra, Esther’s sense of isolation is worsen when she loses interest in both social life and her work. The Bell Jar is about Esther Greenwood however I would like to view that title as some form of anagram which encompasses everybody of us within it, possibly not in its entirety but in bits and components.

Printed in New York, the e-book is reissued as fiftieth anniversary edition by HarperCollins Publishers in 2013 (Harper Perennial Trendy Basic deluxe version) with eISBN-thirteen: 978-zero-06-114851-4 and eISBN-10: 0-06-017490-zero, and foreword by Frances McCullough. Now that we all know who these guys are, the Underground Man launches into yet one more story.

Rejected from a summer season writing program, Esther’s sense of self-value is at an all-time low. Critics have commented on the parallels between the events in the novel and Plath’s actual life. For these hungry for extra from a profound author who died so young, seeing the guide as the ‘reality’ of Plath’s expertise offers some sort of answer to her suicide. When the Underground Man will Read the rest of this entry »

I’m An Asian Woman Engaged To A White Man Plus, Actually, I Am Struggling With That

February 15th, 2020

I’m An Asian Woman Engaged To A White Man Plus, Actually, I Am Struggling With That

“Oh, Jesus, another Asian girl/white kid few, ” I groan, dropping my fiance’s hand.

He hates it once I repeat this. Therefore do We, really. I’m sure it is unkind and self-loathing, but everytime We see another handful of our makeup that is racial little section of me sinks. We are now living in bay area, which means this dip is really as common while the hills. In these moments, If only we had been whatever else ? that he had been my gay closest friend or we had been startup co-founders, which he had been Asian and I also had been white, that individuals had been exquisitely ambiguous races, or that I could sink like my emotions in to the sidewalk, be only a little worm, and date whomever i would like without considering social perception.

Shame is neither the wisest nor many mature element of oneself, nonetheless it nevertheless has a sound. “Stop it you dudes! ” my pity would like to say to these other partners. “Can’t you see the greater amount of of us you will find, the worse it appears? ”

“It” meaning the commonplace trend of Asian ladies seeming to finish up with white guys. “It” meaning the perpetuation of Asian fetish.

The 1st time we heard the word ” Asian fetish, ” I happened to be the only real Chinese kid in a small college. Other pupils in my own course was in fact combining as much as date since 5th grade, trading love records and making each other Alanis Morissette mixtapes. We waited for my ” Jagged minimal Pill” cassette, but absolutely absolutely nothing came in fifth grade. Or six th. Or seven th. Or eigh th.

Finally, in nin th grade, i obtained a message on Valentine’s Day from a stylish, popular kid. Read the rest of this entry »

Is Hemp Oil exactly like Cannabis Oil?

February 15th, 2020

Is Hemp Oil exactly like Cannabis Oil? Is Hemp Oil the Same As Cannabis Oil?

About per year ago i came across myself asking “What is the essential difference between hemp seed oil and CBD oil?

As a huge believer in the therapeutic advantages of cannabidiol, or CBD as its more well understood, you can bet I prefer it daily to simply help handle different symptoms and stop disease. My CBD oil may be the thing that is first just take when I wake each morning. Im 43, and feel much better than I have actually in two decades.

Table of articles

  1. Is Hemp Oil just like Cannabis Oil?
  2. Which are the differences that are major CBD Oil, Hemp Oil, Hemp Seed Oil, and Cannabis Oil?
  3. What exactly is CBD?
  4. What exactly is Hemp Seed Oil?
  5. What’s Hemp CBD Oil?
  6. What exactly is Cannabis Oil?
  7. What exactly Could Be The Distinction Between Hemp Seed Oil and Hemp CBD Oil? Read the rest of this entry »

Health Marijuana FAQ’s

February 15th, 2020

Health Marijuana FAQ’s

Usually asked questions regarding cannabidiol (CBD) and kids with epilepsy

Usually asked questions regarding cannabidiol (CBD) and kids with epilepsy

(NOTE: The Epilepsy first step toward Colorado provides these details as a service that is public but we usually do not make treatment guidelines. Treatment choices ought to be created by clients and family unit members predicated on appropriate assessment with doctors and consideration of every specific situation. The Epilepsy first step toward Colorado just isn’t connected to any entities involved with creating or advertising CBD-based products.)

What’s the marijuana that is medical referred to as Charlotte’s online?

Charlotte’s internet is really a extract made of cannabis flowers and administered in fluid kind. Its name that is popular refers Charlotte Figi, the little one with Dravet problem whose seizures reduced after she started taking this system. It really is manufactured in Colorado because of the Stanley brothers and sold at their Colorado Springs dispensary. Read the rest of this entry »