Self Management for Empathy Healthcare leaders are questioning: How do we help our teams develop empathy? Is it possible? How does our culture influence them? Why are some units transcending scores for patients rating compassionate caregivers,  the unit environment itself exudes caring?  Do empathetic behaviors look different for each nurse? Empathy does impact clinical outcomes–and […]

professionalpracticeimprovementspostlevel12 When resources are tight and patients present with myriad comorbidities, no matter what station along the healthcare continuum you may work in, each person on the team must be willing, and able, to exert their best efforts.  As complex as healthcare is, if the RNs at the point of care aren’t effectively leading the […]

Perhaps your HCAHPS scores are improving–except for a couple of problem units.  What to do? Here’s what we notice as we coach nurse executives and unit managers related to identifying the issues impacting the patient/family experience.       Professional Practice Review of this department: As we review the anonymous online surveys completed by RNs, […]

When charge RNs set the stage for world class care to be delivered, then fundamental point-of-care processes are supported, and…. Assignments promote RN delegation and supervision of tasks to maximize task completion. Staffing is more effective  by  taking  full advantage of all work efforts through teamwork synergy. RN and provider connection  and authentic relationships with […]

In order for our population to thrive, healthcare entities must align themselves across the entire continuum of care–including all providers and stakeholders.  All clinicians and specialties must be able to communicate effectively– and we hope EHRs will help us make that happen.  We must also quickly identify when to adopt evidence-based practice guidelines based on rigorous  science so that we can rapidly adapt […]