Archive for the 'Care Models' Category

3 Compelling Coaching Questions about Your Professional Practice Model

Monday, January 4th, 2016

It’s 2016! Resolve to renew your nursing care delivery model. Whether you call “it” a professional practice plan or just “how we work together to help people heal, ” persuasive results (better patient outcomes, employee satisfaction, and patient/family care experiences) will be worth your effort when all personnel share a positive purpose and work culture. […]

Improve Physician Patient Satisfaction Scores with Free Tool

Thursday, September 24th, 2015

   Boost HCAHPS scores with a Physician/Provider Self-Administered Indicator Tool  Dissatisfied with your patient experience scores?  We’ve been using a quick, effective tool to support physician-patient/family interactions. Providers use these indicators to identify their own beneficial (or detrimental) behaviors, using a coaching approach that encourages enduring change. The recent IOM Report “Improving Diagnosis in Health […]

1 Fundamental Truth for the Patient Experience, Loyalty, and Outcomes

Tuesday, September 8th, 2015

(Spoiler Alert: It’s NOT just smiling.) The magic of discovering and achieving one major patient goal as a team (Team= the patient/family, the patient care providers and professional team) has been in the spotlight recently in articles and blogs.*  The essential nature of shared goals is not a flash news bulletin for successful organizations that […]

Another Look at RN Skill Level & Patient Outcomes

Thursday, August 6th, 2015

(First Published in Linked In Pulse Aug 5, 2015 by Ruth Hansten) Wondering about healthcare acquired conditions, errors, readmissions, and lack of care coordination throughout the continuum? Have you checked your basic professional practice skills lately?  Optimal Skill Levels would be 100%. In reviewing 1382 RNs’ self-assessed skill level before RROHC (Relationship & Results Oriented […]

There’s Treasure Buried in this Leadership Habit

Thursday, February 5th, 2015

Rich rewards can be reaped by incorporating reflection into your leadership routine.  Any resistors out there?  Full disclosure demands that I state that I am a reformed, recovering Instant Decision-Maker Just-Do- It You-Can-Have-it-All Diligent Worker.  I grew up in a home with 2nd generation immigrants just off the homestead with the belief that if you […]