Boost HCAHPS scores with a Physician/Provider Self-Administered Indicator Tool  Dissatisfied with your patient experience scores?  We’ve been using a quick, effective tool to support physician-patient/family interactions. Providers use these indicators to identify their own beneficial (or detrimental) behaviors, using a coaching approach that encourages enduring change. The recent IOM Report “Improving Diagnosis in Health […]

(First Published in Linked In Pulse Aug 5, 2015 by Ruth Hansten) Wondering about healthcare acquired conditions, errors, readmissions, and lack of care coordination throughout the continuum? Have you checked your basic professional practice skills lately?  Optimal Skill Levels would be 100%. In reviewing 1382 RNs’ self-assessed skill level before RROHC (Relationship & Results Oriented […]

Curiosity and Open-Ended Questions:  These vital competencies should headline skills labs for healthcare professionals with the dual intent of enhancing their own abilities while developing others. Our quiver of leadership skills is incomplete until we add coaching inquiries, delivered from a true attitude of curiosity, allowing us to learn together with those we lead:  patients, […]

A Cure for Leadership Loneliness?  An unanticipated surprise in my first leadership role was the unwelcome abrupt detachment from my former collegial teammates.   Jettisoned from the warm cocoon of a backup group, I was seen as a “suit.”  I discovered that my new supervisor was a limited confidant because she was simultaneously judging my abilities […]

Today in our 54 minute conversation about 2014,  Ruth Hansten and 10 participants discussed an overview of 2014 trends, celebrated improvements in patient outcomes and safety, and discussed methods to help nurses and other healthcare leaders and educators to improve their understanding of their own roles and professional practice. Ruth discussed the questions she has […]