Perhaps your HCAHPS scores are improving–except for a couple of problem units.  What to do? Here’s what we notice as we coach nurse executives and unit managers related to identifying the issues impacting the patient/family experience.       Professional Practice Review of this department: As we review the anonymous online surveys completed by RNs, […]

Hive Minds  Len Fisher wrote The Perfect Swarm: the Science of Complexity in Everyday Life (Basic Books 2009) about how intricate patterns grow out of simple rules. We can learn from other beings: ants or fish, and how they use swarm intelligence to behave in a way that their individual actions become “intelligent”. The fastest […]

Many hospitals participating in IHI’s Transforming Care at the Bedside Initiative have asked questions related to care modalities.  What works? How can we encourage staff do hourly rounds or shift hand-offs at the bedside?  What if you work with RNs,LPNs, and care aides? Here are some of my thoughts about what supports successful care models, based […]

Thanks to the wonderful group at Norwalk for providing this example.

During the coaching call for September 29th, 2008, the following suggestions were fielded related to how to make sure RROHC level 1 and level 2 participants were successful. (Please open the attachment to see the list.) Engaging Level 1 and Level 2 Participation.doc Additional Input from our Level 2 call on October 20, 2008 Bev […]