Self Management for Empathy Healthcare leaders are questioning: How do we help our teams develop empathy? Is it possible? How does our culture influence them? Why are some units transcending scores for patients rating compassionate caregivers,  the unit environment itself exudes caring?  Do empathetic behaviors look different for each nurse? Empathy does impact clinical outcomes–and […]

  WE ARE PLEASED TO ANNOUNCE THE LAUNCH OF THE HANSTEN LEARNING CENTER! Ruth Hansten, RN, PhD, FACHE Measurable Results Showing Improved: –Patient Satisfaction –Readmission Rates –Lengths of Stay –Nurse-Sensitive Quality Indicators NEW! The RROHC® (Relationship & Results Oriented Healthcare) Bundle of 10 Best Practices Video Series: This series walks the learner step-by-step through the […]

We are proud to share Katie Miller’s assessment of her specialist class (level 1 Specialist) at the end of her test: My goals were lofty when beginning my RROHC journey. I was just out of my orientation as a graduate nurse when my manager approached me with the opportunity. Being very involved in the unit […]

Hospitals & Health Networks published a post by Ruth Hansten on Richard Hill’s May 16th H&HN Daily Interview with Michael Frisina (who is the author of Influential Leadership: Change Your Behavior, Change Your Organization, Change Health Care).  I commented that truly accountable leaders “expect staff to exhibit excellence in behavioral standards” and must “measure, observe, and […]

We all have blind spots.  The most caring thing our colleagues and coaches can do to help us grow is to help us see those things we don’t see in ourselves. This is one of the reasons that experts contend that without reflection we are not able to “think about our thinking to improve our thinking”(Paul). […]