Archive for the 'General' Category

Improve Physician Patient Satisfaction Scores with Free Tool

Thursday, September 24th, 2015

   Boost HCAHPS scores with a Physician/Provider Self-Administered Indicator Tool  Dissatisfied with your patient experience scores?  We’ve been using a quick, effective tool to support physician-patient/family interactions. Providers use these indicators to identify their own beneficial (or detrimental) behaviors, using a coaching approach that encourages enduring change. The recent IOM Report “Improving Diagnosis in Health […]

1 Fundamental Truth for the Patient Experience, Loyalty, and Outcomes

Tuesday, September 8th, 2015

(Spoiler Alert: It’s NOT just smiling.) The magic of discovering and achieving one major patient goal as a team (Team= the patient/family, the patient care providers and professional team) has been in the spotlight recently in articles and blogs.*  The essential nature of shared goals is not a flash news bulletin for successful organizations that […]

Another Look at RN Skill Level & Patient Outcomes

Thursday, August 6th, 2015

(First Published in Linked In Pulse Aug 5, 2015 by Ruth Hansten) Wondering about healthcare acquired conditions, errors, readmissions, and lack of care coordination throughout the continuum? Have you checked your basic professional practice skills lately?  Optimal Skill Levels would be 100%. In reviewing 1382 RNs’ self-assessed skill level before RROHC (Relationship & Results Oriented […]

Toxic Tornadoes: Poisonous People Preparedness

Friday, June 5th, 2015

It’s tornado season. Just as storms brew up in uncertain weather and leave destruction in their wake, the aftermath of a toxic attack from a colleague can devastate even the most centered leader. My coaching clients have reported a surge of passive-aggressive and out-right nasty behavior recently—prompting this spring coaching column. That knife in the […]

The Curious Coach’s Questions: Coaching Skills for Healthcare Leadership

Wednesday, April 29th, 2015

Curiosity and Open-Ended Questions:  These vital competencies should headline skills labs for healthcare professionals with the dual intent of enhancing their own abilities while developing others. Our quiver of leadership skills is incomplete until we add coaching inquiries, delivered from a true attitude of curiosity, allowing us to learn together with those we lead:  patients, […]