Few doctors, nurses report asking patients about what they expect in their care

Few doctors, nurses report asking patients about what they expect in their care.

The Boston Globe reported on 10/27/11 on the BMJ Quality and Safety report by Bates and Rozenblum related to whether or not doctors and nurses actually ASK the patient about his expectations.   The survey included 1004 care providers in 4 academic medical centers and only about 16% actually asked the patients even though 89% said that it was important to ask them.

Only about 20% said that they had enough training for the best methods to inquire about expectations with their patients.

In the RROHC program we have been asking these questions for at least 15 years and have discovered those questions that work effectively, always with the RN’s choice related to how to best phrase the questions by knowing the patient/family’s culture, mentation, education level.
Rozemblum said, “Just the feeling that somebody is taking care of them, caring about their concerns makes all the difference.”

As much as it is amazing we need research to determine the need for individualized care, sometimes the basics are missing.  Asking about preferredpatient results is a simple idea but so pivotal to patient clinical outcomes and satisfaction with their care.  We appreciate studies such as this to promote RROHC ideas with physicians and nurses internationally.

Leave a Reply

You must be logged in to post a comment.