Improve Physician Patient Satisfaction Scores with Free Tool

 

 Boost HCAHPS scores with a Physician/Provider Self-Administered Indicator Tool

 Dissatisfied with your patient experience scores?  We’ve been using a quick, effective tool to support physician-patient/family interactions. Providers use these indicators to identify their own beneficial (or detrimental) behaviors, using a coaching approach that encourages enduring change.

The recent IOM Report “Improving Diagnosis in Health Care” recommends cultivating communication and teamwork to minimize diagnostic inaccuracy. Being perceived by a patient as a safe empathetic care provider means that we have a much better chance of truly “knowing” our patient–and therefore less likely to miss the mark in treatment.  But many healthcare professionals remain unaware of patient connection best practices.

Using our complimentary tool, paired with a conversation with an outside expert, allows each individual to identify what routine communication alterations could improve their HCAHPS scores related to the questions

  •  How often did doctors treat you with courtesy and respect?
  • How often did doctors listen carefully to you?
  • How often did doctors explain things in a way you could understand?

Implementations Steps:

Download this free tool that’s based on experience working with 175 client organizations, boards, and executive teams and a panel of healthcare administration experts.

  1. Schedule a ½ hour webinar or live conference with Ruth Hansten (your outside expert) with your medical staff, Board, and/or quality committee.
  •  The webinar explains the research behind provider/patient relationships, neurobiology, and correlation with outcomes, such as patient compliance, to help convince skeptics of the impact of bedside/eye level interactions.  (Using an outside expert to explain the science behind the tool will decrease provider eye rolling and boost compliance.)
  • Email us at Ruth@Hansten.com or telephone us at 360.437.8060 to schedule your webinar at special fall rates.

3.  Use the tool to follow up in tracking provider scores as each physician/provider self-assesses, self-corrects, and then measures improved results.

4.  Ask us to coach providers or executives through short term or longer term coaching engagements (contact Ruth@Hansten.com).

Physician_Provider Indicator Tool 3

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